FAQ

As soon as you put through an order via our website, we will send an order confirmation email to the email address you've provided. This is to confirm that we have received your order in our system and pre-authorized your payment method, ready for your purchase.

 

2: I placed my order but did not receive a confirmation email. Why?

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:

Our emails might be going to your junk or spam folder

There might have been a misspelling when you entered your email address during checkout

Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

 

3: Why do you need my phone number?

Most of our delivery couriers require a contact number to ensure smooth delivery of your order. You will likely be contacted to arrange for a delivery time-slot most convenient to you. We do not disclose your information to anyone else, it is kept private and confidential. Plus, if there are any issues with your order we can contact you quickly and easily.

 

5: How long does it typically take for my purchase to arrive once it’s dispatched?

 Usually within 3-7 business days