Refund policy

At N°23 Skincare, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

Returns

• You may request a return within 14 days of delivery.

• To be eligible, your item must be unused, unopened, and in the same condition that you received it.

• Due to hygiene and safety reasons, we cannot accept returns of products that have been opened or used.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original method of payment within 5–10 business days.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@no23skincare.com.

Non-Returnable Items

• Gift cards

• Sale items (if applicable)

Shipping Returns

• You will be responsible for paying the return shipping costs.

• We recommend using a trackable shipping service to ensure safe delivery.

For all return/refund requests, please contact us at: info@no23skincare.com